Orders and Returns
SECURE 256-BIT SSL3 ENCRYPTION TECHNOLOGY FOR CUSTOMER DATA AND CREDIT CARD PROCESSING
NUTRI-BODIES is absolutely serious about protecting your credit card information from theft. We employ sophisticated encryption services from companies that are world renowned for their ultra-secure encrypted-transmission technologies.
NUTRI-BODIES also realizes that protection measures don't stop there. That's why we have teamed up with Authorize.Net, one of the world's most trusted online payment processing companies. Authorize.Net's fraud detection settings are set to maximum levels to help ensure the security of your transactions.
Please Note: If you have a multi-numeric address (e.g. 1234 98th ST NW), you may need to spell out the address following the first numeric portion of the address (e.g. 1234 Ninty Eighth ST NW). Sometimes AVS systems only recognize 1-set of numbers in the address. If you have issues with this, PLEASE call your card company and request information on how you should enter your address information online to ensure proper processing with AVS systems.
Any differences in billing and shipping address MUST be verified by NUTRI-BODIES before the order is shipped. This can be a 1-5 day process. The card holder may be requested to provide the customer service phone number on the reverse side of the credit card used for the transaction. The card holder will be contacted by the credit card company or NUTRI-BODIES.
NUTRI-BODIES ships orders within the contiguous United States, via common carrier (FedEx, UPS or USPS), for a flat rate of $0.00. Orders shipped to Alaska or Hawaii will be charged a flat rate of $24.99. Most orders will ship same-day if placed before 2:00pm CST, Monday - Friday.
PLEASE double check all shipping address information to avoid delays. You can verify the correct standardized format of your address by using the USPS Address Tool.
If your order will be delivered to a business or institution, PLEASE include the business or institution name on the order form.
Neither NUTRI-BODIES nor the carrier will be responsible for packages left at the residence or commercial property if the client requested such in the Order Notes. NUTRI-BODIES is not responsible for shipments once picked up by the carrier. Any issues with shipments after they are shipped from NUTRI-BODIES must be resolved with the carrier. NUTRI-BODIES will be happy to assist you with any carrier issues.
Any order related damage claims must be reported to the carrier within 24 hours of receiving your package. You must keep all package contents (i.e. shipping carton, packing material, promotional items, product) as intact as possible. Failure to produce package contents to the carrier investigations representative will prevent us from replacing your damaged product.
CARRIER CONTACT INFORMATION
FedEx Customer Care Center
1-800-463-3339 (toll free)
UPS Customer Care Center
1-800-742-5877 (toll free)
USPS Customer Care Center
1-800-275-8777 (toll free)
If you are not completely satisfied with your nutritional supplement purchase, simply return the unopened product(s) along with your original sales receipt within 14 days of purchase for a full product refund. We will not accept returns on clearance or discontinued items. Other restrictions may apply. Items returned that were purchased with a credit card will receive a credit back to the original credit card. Items returned that were purchased by cash will receive a cash return.
If you are not completely satisfied with your nutritional supplement purchase, simply return the unopened product(s) along with your original sales receipt within 14 days of receiving product for a full product refund. We will not accept returns on clearance or discontinued items. Other restrictions may apply. All returns MUST have a Return Authorization Number (RA #) from NUTRI-BODIES. Please contact us for the RA #. Any returns that are sent to NUTRI-BODIES without an RA# may be refused and sent back to the shipper, at the shipper's expense. Please note: All nutritional safety seals are verified sealed before shipment. Any opened safety seals are a result of shipping compressions, and/or the cap removal process by the client. Shipping charges are non-refundable. All shipping charges for returns are the responsibility of the client. No C.O.D. returns will be accepted. Returned merchandise must not be marked in any manner, except with the original manufacturer's labels. No cash refunds.